If for whatever reason you are not satisfied with your fencing from Fence Supermarket, we will happily let you return and refund the product with minimal hassle. We offer a returns policy which must be read thoroughly before purchasing any of our fencing products in the chance there is any confusion if a return is requested.
If you are unhappy with your fencing, we will be happy to refund you the full amount paid and come and collect the fencing from your home based on the fact that it is in the same condition it was delivered to you in. If you require any assistance with a return of your fencing, simply call our customer service team and they will be more than happy to help or to arrange a pick up date for return.
9.1 The Buyer may return any delivered Goods within 14 days of delivery for any reason whatsoever including simply a change of mind. The Buyer must notify the Seller in writing via email to email@example.com.
9.2 The Seller will not accept returns or cancellations if the Goods have been altered by applying chemicals or paints to the surfaces or by altering or customising the Goods in any way or doing anything that could be deemed to be an act of the Buyer accepting the Goods as his or her own. The Buyer must keep any Goods he or she intends to return to the Seller in good condition. The Goods must be returned in the same condition as the condition in which they were delivered. If Goods are delivered flat-packed they must be returned in the same condition including complete disassembly. Care must be taken to ensure that Goods returned are packed well to avoid damage or loss in transit. Goods returned which cannot be sold as new due to damage or wear and tear may be subject to a reduction in the refunds given.